top of page

Our Story

Cloud Creations Hampers Policies

SALE OF LIQUOR

All alcoholic products offered for sale by Cloud Creations Hampers are NOT available to persons under the age of 18 years.

Gift baskets which contain alcohol may only be purchased by and delivered to persons over the age of 18.

Under NSW Legislation hampers containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age.

 

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. 

Under the Liquor Control Reform Act 1998, it is an offence to;

  • Supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000)

  • For a person under the age of 18 years to purchase, attempt to purchase or receive liquor (Penalty exceeds $500)

If ordering hampers containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over the age of 18. Upon delivery of goods, the courier driver may ask for identification for proof of age before handing over goods. 

LOST OR DAMAGED GOODS

While we take tremendous care, Cloud Creations Hampers takes no responsibility for goods that are lost, damaged or stolen after delivery has taken place.

​If an order has been placed twice due to technical error, please notify us and we will refund you immediately.

Our Policies

DISCLOSURE OF INFORMATION

Cloud Creations Hampers will not disclose personal information such as your name, address, email address and telephone number to any person outside of the company, unless you, the customer, has authorized us to do so.

 

Cloud Creations Hampers will never sell or receive payments or services for disclosing personal information to any partner or external company. This information is kept strictly confidential.

cloudcreationshampers.com is a secure site. All information you send us via our site will be encrypted to protect your security. If you are not happy to purchase online, please call us and we will process your payment over the phone.

SHIPPING POLICY

We offer Australia Wide Shipping using a reliable and recognized courier and delivery service.

Our delivery charges are competitive and affordable.  

Deliveries are available in Australia only and are not possible on weekends or public holidays.

​Next day delivery can be arranged for local Sydney orders.  

Please let us know if an order is urgent and we will do our best to get your order delivered within your time frame.  

Please allow extra time for delivery to remote areas, and over the Christmas Season.

Shipping information will be supplied to you via email when orders are dispatched with tracking information.

It is your responsibility to inform Cloud Creations Hampers if an order has not arrived. We will then track and trace your order and follow up with the delivery service. Courier costs Australia Wide are dependent on weight & destination.

Any RE-DELIVERIES that occur due to incorrect address details, or if the recipient is unavailable for delivery, will incur an additional delivery fee.

REFUNDS

Refunds due to damage once the hamper has left the Cloud Creations premise, will be thoroughly investigated.

Once the situation is assessed, a full refund is often given, or a replacement hamper is sent.

Sometimes photos are required to show damage to products.

Please note that refunds will be credited back to the original credit card or PayPal account used.

Luxury Boutique Hampers

PRIVACY POLICY

Cloud Creations Hampers collects your personal information to provide you, as our customer, with our product and service. Specific information is required such as customer and recipient names, contact phone numbers, email address, billing address, and credit card details. All this information is kept strictly confidential.

PRODUCT SUBSTITUTIONS

All Cloud Creations Hampers are subject to availability of stock. If, due to unforeseen circumstances a product is out of stock, a substitute of equal or greater value will be used in its place.  

Cloud Creations Hampers have the right to change products and prices as necessary.

TERMS AND CONDITIONS

By accessing, browsing, or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. Any amendments made by Cloud Creations Hampers to these Terms and Conditions will become effective immediately.

This website and domain name are owned and operated by Cloud Creations Hampers.

(Australian Business Number:

26 185 945 103).

CANCELLATION OF ORDERS

Orders cannot be cancelled once they have been prepared and are with our couriers for delivery.​

If you wish to cancel your order, please contact Cloud Creations Hampers immediately.

Once payment for an order has been accepted, cancellation is at the discretion of Cloud Creations Hampers.  

bottom of page